Understanding Our Live Help Service

It’s confidential, safe, and easy to use.

As you browse our website you will notice "Need Assistance?" buttons placed throughout our pages for your convenience.

At WildTies.com, we utilize this LIVE CHAT service so our Customer Service Representatives can interact one-on-one with customers before, during, and after they make online purchases. Customer service chat is designed to add a personal touch to the internet shopping experience. Like our telephone communication, each Live Help chat is handled in-house by our own staff. No communication is ever handled by an agency.

Upon request, our team can join you with our co-browse feature, viewing pages with you in real time. This option allows us to take you to relevant pages, point out products and even highlight important text for you. It’s like having your own personal shopper right by your side.

This live chat service, combined with our telephone and email options, supplies our representatives with the power to provide you with instant answers to your questions and service your needs.  I invite you to try this new communication option which facilitates an efficient service resolution and fosters a world-class customer experience. Your own personal shopper is just a click away.

Shawn Anderson
Director of Customer Relations
WildTies.com